Black Dog Comics

Black Dog Comix – Refund & Returns Policy

We want every order from Black Dog Comix to feel like a great pull from your local shop. This policy explains how returns, refunds, and exchanges work for purchases made through our online store. If you have any questions at any time, please reach out and we’ll be happy to help.

1. General Return Policy

We offer a 30-day return window for most physical items. To be eligible for a return, items must be unopened, unread, and in the same condition you received them, including any original bags, boards, shrink wrap, or packaging.

The 30-day period begins on the date your order is marked as delivered. After 30 days, we are generally unable to offer a refund or exchange unless the item arrived damaged or not as described.

2. Back Issues & Collectibles

Back issues, key issues, variant covers, signed books, and other collectible items are typically one-of-a-kind or very limited. For this reason, all sales of back issues and collectibles are final.

The only exceptions are:

  • The item arrives damaged in transit.
  • The item is not as described in the product listing (for example, a different issue, wrong variant, or a significantly different condition than advertised).

If you believe your back issue or collectible qualifies for a return under these exceptions, please contact us within 7 days of delivery with photos and your order number so we can review and make things right.

3. Graded / Slabbed Comics

Professionally graded or slabbed comics (such as CGC, CBCS, or similar) are sold based on the grade and encapsulation provided by the grading company. All graded/slabbed comic sales are final.

If a graded book arrives with obvious shipping damage to the slab or if you receive the wrong book, contact us right away so we can arrange a replacement or refund where possible.

4. New Comics, Trades & Graphic Novels

New, in-print comics, trade paperbacks, and graphic novels may be returned within 30 days of delivery if they are:

  • Unopened (if originally shrink-wrapped), and
  • In original, saleable condition with no reading wear, spine ticks, creases, or markings.

Items that show signs of reading or handling, or that are returned without any original packaging, may not be eligible for a full refund.

5. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, we’ve got you covered.

  • Contact us within 7 days of delivery.
  • Include your order number, a brief description of the issue, and clear photos of the item, packaging, and shipping label if applicable.

Once we confirm the issue, we will offer either a full refund or a replacement (if stock is available). In these cases, we cover return shipping or may authorize you to keep or dispose of the damaged item at our discretion.

6. Digital Items

All sales of digital products (including digital comics, downloads, and other non-physical content) are final. Once a digital item has been delivered or access has been granted, we are unable to offer refunds or exchanges on those items.

7. How to Initiate a Return

To start a return or report an issue with your order, please contact us with your order number and details about the item you’d like to return.

Please do not ship items back until we confirm your return and provide any specific instructions. Unauthorized returns may be delayed or denied.

8. Refund Processing Time

Once your return is received and approved, we will process your refund to your original method of payment.

Please allow 5–10 business days after we receive your returned item for the refund to appear on your account. Processing times can vary depending on your bank or card issuer.

9. Return Shipping

Unless your item is damaged, defective, or incorrect due to our error:

  • You are responsible for the cost of return shipping.
  • Original shipping charges are non-refundable.

When sending items back, we recommend using a trackable shipping service and keeping your receipt. We are not responsible for returns lost or damaged in transit back to us.

10. Exchanges

Exchanges are handled on a case-by-case basis and depend on current stock and availability.

  • For damaged or incorrect items, we will gladly exchange for the same item if it’s still in stock. If it is not available, we can offer a similar replacement or a refund.
  • For change-of-mind exchanges (for example, you ordered the wrong cover or title), we may be able to exchange if the item is unopened and in original condition, but you will be responsible for all shipping costs.

To request an exchange, contact us using the details above so we can confirm availability and walk you through the next steps.

Black Dog Comix
PO BOX 87
Mossyrock, WA 98564
info@blackdogcomix.com • (360) 228-5084